If you are anything like me, you have gone to restaurants many times. I love eating out (especially Italian Food), but bad service can put a huge damper on the experience. Here are three things that all restaurant owners should do when it comes to providing great service.
Thoroughly training service staff is very important. This takes more than a day or two and it should be a very intensive process. Since these people are the face of your restaurant and the ones that come in contact with customers most, you want to make sure that they are well-trained.
Be willing to admit fault. It is hard for anyone to admit when they are wrong, but it is necessary if you own a restaurant. If there is a problem a customer is having, admit that there is an issue and find a way to fix it; denial should never be the answer.
Always have someone there to greet guests promptly. The last thing anyone wants is to show up at a restaurant and stand there randomly while no one shows up to seat them. It sets the tone for an evening that is less than stellar.
As long as you keep this in mind, your service should be great (I know Italian restaurants Miami have great service, been there several times). People will look forward to the treatment they will receive when dining at your restaurant.